Refund & Cancellation Policy
Last updated: 4 November 2026
This policy explains when Krib Information Services Private Limited (“Krib”, “we”) cancels requests and refunds payments for its background verification and screening services. It applies to all payments made to us, including online payments through our Razorpay payment gateway.
1. Cancelling a verification request
- You can cancel a verification request at any time before we start working on it. Email contact@kribindia.com with the candidate name and your reference or invoice number.
- Once a check has started (for example, we have contacted an employer, university, court record source or field agent), it cannot be cancelled, because costs have already been incurred.
- If a candidate does not give consent or does not provide the documents needed, the check may be closed as “insufficient”. Fees for work already done remain payable.
2. When you get a refund
- Request cancelled before work begins: full refund of the amount paid for that check.
- Check not completed due to Krib’s fault: refund of the fee for that check.
- Duplicate or excess payment: the extra amount is refunded in full, or adjusted against your next invoice if you prefer.
3. When fees are not refundable
- Once a check has been started, its fee is not refundable, including where the result is adverse, discrepant or not what was expected.
- Third-party charges already paid on your behalf (for example, fees charged by universities, boards or other verification sources) are not refundable.
4. How to request a refund
Email contact@kribindia.com with your company name, invoice number, payment ID (from your Razorpay receipt), amount and reason. We will reply within 3 working days.
5. How and when refunds are paid
- Approved refunds are made to the original payment method (the same card, UPI ID or bank account). For bank transfer payments, we refund to the account the payment came from.
- We initiate approved refunds within 7 working days. After that, the time to reach your account depends on your bank or card issuer, usually 5–7 working days.
6. Failed payments
If money is debited but the payment fails, it is usually reversed automatically by your bank. If it does not reach you within 7 working days, contact us with the transaction details and we will help.
7. Contact
Krib Information Services Private Limited
Suite 04, C-51, Ground Floor, BSI Business Park, Sector 62, Noida, Uttar Pradesh 201301
Email: contact@kribindia.com · Phone: +91 99113 61327
