Policies

1. Privacy Policy

Krib Information Services is committed to protecting the privacy of candidates, employers, and partners.

1. Data Collection – We collect personal information (name, contact details, employment history, education, identification documents) from candidates, employers, and third-party sources for background verification purposes.
2. Use of Data – Data is used strictly for background screening, compliance checks, and verification services requested by employers.
3. Storage & Security – Data is stored securely on encrypted servers with restricted access.
4. Sharing of Data – Information is shared only with authorized employers, verification partners, and regulatory authorities (if required by law).
5. Compliance – We comply with GDPR (EU), CCPA (California), DPDP Act (India), and other applicable global privacy regulations.
6. Candidate Rights – Candidates have the right to access, correct, or request deletion of their data.

2. Data Protection & Security Policy

1. Encryption – All sensitive data is encrypted both in transit (SSL/TLS) and at rest.
2. Access Control – Access is granted only on a need-to-know basis with multi-factor authentication.
3. Data Retention – Candidate data is retained only for the legally required period, after which it is securely deleted.
4. Cloud Storage – Data is hosted in certified secure data centers located in India, EU, and USA, depending on client requirements.

3. Terms & Conditions (T&C)

1. Agreement – By using the services of Krib Information Services, employers and candidates agree to these Terms.
2. Use of Services – Employers may use background verification reports solely for employment-related decisions.
3. Disclaimer – While we strive for accuracy, Krib does not guarantee completeness of third-party records.
4. Limitation of Liability – Krib is not liable for any indirect damages arising from the use of verification reports.

4. Compliance & Legal Policy

1. Global Compliance – Krib follows FCRA (USA), GDPR (EU), DPDP Act (India), and other applicable laws.
2. Fair Practices – Background verification is conducted lawfully, transparently, and with candidate consent.
3. Non-Discrimination – No unfair or unlawful decisions will be made based on race, religion, gender, or disability.

5. Consent & Authorization Policy

1. Candidate Consent – No background check is initiated without written or electronic consent.
2. Digital Authorization – Candidates may provide consent electronically via secure e-signature platforms.
3. Withdrawal – Candidates can withdraw consent at any time (may impact employment process).

6. Background Verification Policy

We conduct the following checks (based on employer request & candidate consent):

• Identity Verification
• Address Verification
• Education Verification
• Employment History Verification
• Criminal Record Check
• Reference Checks
• Global Database & Sanctions Screening

7. Data Retention & Deletion Policy

1. Retention – Candidate data is retained for 5 years (or as per local law).
2. Deletion – After the retention period, data is securely deleted using certified data erasure techniques.
3. Employer Records – Employers receive final reports which they are required to handle responsibly.

8. Accuracy & Dispute Resolution Policy

1. Right to Challenge – Candidates may dispute incorrect or incomplete verification reports.
2. Resolution Timeline – Disputes are reviewed and resolved within 30 days.
3. Correction – Any verified inaccuracies will be corrected, and employers will be re-notified.

9. Anti-Discrimination & Fair Use Policy

1. Equal Opportunity – Reports are factual and neutral, without bias.
2. Non-Discrimination – Employers are prohibited from using reports to discriminate based on race, gender, religion, nationality, or disability.

10. Third-Party Vendor/Partner Policy

1. Vendor Selection – Krib partners only with accredited and compliant verification agencies.
2. Data Sharing – Limited data is shared securely with vendors for verification purposes.
3. Vendor Compliance – Vendors undergo periodic audits to ensure data privacy compliance.

11. Code of Ethics & Professional Conduct

1. Integrity – All checks are performed honestly and impartially.
2. Confidentiality – Candidate and employer data is strictly confidential.
3. Professionalism – All staff adhere to ethical and professional standards in service delivery.

12. Whistleblower & Grievance Policy

1. Whistleblower Protection – Employees and stakeholders can report misconduct without fear of retaliation.
2. Grievance Redressal – Complaints are reviewed promptly by the Compliance Team.
3. Confidentiality – Reports remain confidential unless disclosure is legally required.

13. Refund & Cancellation Policy

1. Refunds – Refunds are applicable if services are not initiated or completed due to Krib’s fault.
2. Cancellations – Employers may cancel requests before verification begins.
3. No Refunds – Once a check has been initiated, fees are non-refundable.

14. Cookie Policy

1. Cookies Used – Our website uses cookies to improve user experience and analytics.
2. Opt-Out – Users may disable cookies in their browser settings.
3. Third-Party Tools – Some analytics may use third-party cookies.

15. Accessibility Policy

1. Accessibility Standards – Our website complies with WCAG 2.1 accessibility guidelines.
2. Equal Access – Services are designed for inclusivity across devices and for differently-abled users.
3. Continuous Improvement – Accessibility is regularly reviewed and improved.